Cookies, Privacy & Custom orders Policy:
What are Cookies?
Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. They store information about your browsing activities and preferences.
Types of Cookies We Use:
a. Essential Cookies: These cookies are necessary for the functioning of our website. They enable basic features such as page navigation, secure access to your account, and shopping cart functionality. These cookies do not collect personal information.
b. Performance and Analytics Cookies: We use these cookies to gather information about how visitors use our website, such as which pages they visit most frequently. This helps us improve the performance and user experience of our website.
Most web browsers are set to accept cookies by default. However, you can usually modify your browser settings to decline cookies or receive notifications when cookies are being sent. Please note that disabling or blocking certain cookies may affect the functionality and user experience of our website.
We do not allow third-party service providers, such as analytics or advertising partners, to place cookies on our website. These third parties have their own privacy policies and may collect and use information in accordance with their policies that we don't want to share.
We take appropriate measures to protect the information collected through cookies. We limit access to this information to authorized personnel only and store it in secure servers.
a. We may collect personal information such as your name, contact details (including email address, phone number, and address), and payment information when you place an order or interact with our website or customer service.
b. We may also collect non-personal information such as cookies, IP addresses, browser type, and browsing patterns to improve our website and enhance your browsing experience.
Use of Information:
a. We use the collected information to process and fulfill your orders, communicate with you regarding your purchases, and provide customer support.
b. Your information may be used to personalize your shopping experience, including recommending products or promotions that may be of interest to you.
c. We may use your email address to send you promotional offers, newsletters, or updates about our products and services. You can opt out of receiving such communications at any time.
d. We do not sell, rent, or disclose your personal information to third parties for their marketing purposes, unless required by law.
a. We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
b. We use industry-standard encryption technology (e.g., SSL) to safeguard sensitive information transmitted during online transactions.
c. While we strive to protect your personal information, no method of transmission or electronic storage is 100% secure. We cannot guarantee absolute security.
a. We will not use third-party service.
b. Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites.
Our products and services are not directed towards children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
Custom Order Policy:
Thank you for considering a custom order. Our custom order policy outlines the terms and conditions for placing and fulfilling custom orders. Please read this policy carefully before proceeding with your order:
a. To place a custom order, put your order in the basket, and place the order online, if you have any questions before ordering, please contact us.
b. Provide detailed specifications and requirements for your custom order, including size, color, model, materials, and any other relevant details.
c. Our team will review your request and the price will show when you check out. The estimated timeline for completion is always shown on the frontpage.
a. Full payment for custom orders is generally required upfront or as agreed upon between the customer and our team.
b. In some cases, and for bigger orders a smaller deposit may be requested, with the remaining balance due upon completion of the order.
c. We accept various payment methods, including bank transfers, or mobilepay, depending on the arrangement or you country.
Order Changes and Cancellations:
a. Any changes to your custom order must be requested as soon as possible and may be subject to additional fees or delays, depending on the stage of production.
b. Cancellations of custom orders are generally not allowed once production has begun. In case of cancellation, any non-refundable deposit may be forfeited.
Production and Delivery:
a. The production time for custom orders varies depending on the complexity and availability of materials. An estimated timeline will be provided on the frontpage, bigger orders will take up more time, please be aware og this.
b. We will make reasonable efforts to complete your order within the agreed-upon timeframe. However, unforeseen circumstances may occasionally cause delays, and we will communicate any changes promptly.
c. Delivery options will be discussed during the ordering process. Shipping fees may apply and will be determined based on the destination and size/weight of the custom order.
Returns and Refunds:
a. Custom orders are generally non-refundable and non-returnable unless they are defective or do not meet the agreed-upon specifications.
b. If you encounter any issues with your custom order, please contact us within a reasonable timeframe, providing clear documentation and images of the problem.
c. Our team will assess the situation and, if deemed appropriate, offer a repair, replacement, or partial refund, depending on the nature of the issue.
Please note that this policy serves as a general guideline, and specific terms may vary depending on the nature of the custom order. We are committed to providing excellent customer service and will do our best to meet your expectations. If you have any questions or require further clarification, please don't hesitate to contact us.